Paperless request portal cuts document turnaround time for Dededo Mayor’s Office
The Mayor’s Office supports over 44,000 Dededo residents with essential civic services, community programs, and responsive local governance.
End-to-End Civic App in Eight Weeks
Discovery workshops, UX wireframes, database schemas, PDF automation, RBAC security, email/SMS notificaitons, a staff playbook, and a seamless app experience—all delivered by Massive Mango.
Resident-First, Security-First
We mapped every step of the old paper process, then designed screens to match residents’ mental models while enforcing data integrity and privacy. Weekly demos let clerks test features and refine language before go-live.
Know Exactly Where Your Request Stands
A Trello-style board shows staff workload at a glance, while residents receive instant email/SMS when their request moves stages—no more “checking in” phone calls.
Official Letters in One Click
Approved requests trigger dynamic templates that pull resident data, mayor’s seal, and secure signatures into a polished PDF stored in the database—ready for download or print.
Measurable Impact
Although the portal has not yet gone live, internal user-acceptance testing demonstrated clear ROI the moment funding is restored.
Reduction in time to request fulfillment
End-to-end test runs processed mock residency requests in under five minutes—a 95% reduction versus the two-day manual workflow.
Staff hours saved quarterly
A cost-benefit model projects 350+ staff hours saved per quarter with no added headcount, giving the Mayor’s Office a fully-scoped, shovel-ready project for future grants.
